We understand that plans can change. This policy explains how cancellations and refunds are handled on Otherworldly Projects.
Cancellation by Guest
- More than 7 days before the event: guests may cancel for a full refund of their deposit.
- 3–7 days before the event: the deposit becomes non‑refundable. Guests may reschedule once without penalty, subject to provider availability.
- Within 72 hours of the event: cancellations are not permitted; the deposit is forfeited. Contact support for extenuating circumstances.
Cancellation by Provider
If a provider needs to cancel, they must notify the guest and platform immediately. Guests will receive a full refund of any amounts paid. Repeated provider cancellations may result in account suspension.
No‑Shows
If the guest fails to attend the booked experience without notice, the provider will receive the deposit. If the provider fails to attend or deliver the service, guests will receive a full refund and may be eligible for additional compensation.
Disputes
Disputes must be reported within 48 hours of the event’s conclusion. Our team will review the case and, if necessary, issue refunds or compensation in accordance with this policy.
By booking or hosting an experience, you agree to these terms. Please contact [email protected] with any questions.